The Heartfelt Way
Putting clients needs first…
That’s why Heartfelt Care® was formed by experienced care professionals and it is at the heart of everything we do. Everyone at Heartfelt Care® are passionately committed to the principles of person centred care. This means listening to the needs of our clients and their families and planning each individual’s care so we meet their specific requirements.
Meet Our Team
All carers are fully trained, fully vetted, fully supported and fully committed to providing ‘Heartfelt’ care.
Every member of the team is encouraged to continuously develop their skills and take immense pride in their work. By doing so they know they are making a huge difference to our clients’ lives, enabling them to continue living in their own homes and being treated with the dignity and respect they deserve.
Dominic Cole
Chris Bourke
We are always looking for professional and high performing individuals to come and work with us
Our History
2021
July 2021 – Relocation to central ‘high street’ offices with large signage visible to hundreds of people each day raises the visibility of Heartfelt Care significantly.
2020
March 2020 Onwards – The Covid 19 pandemic hits and Heartfelt Care, like other care companies, is in the frontline of protecting its elderly clients. Recruitment becomes harder due to this challenge and Brexit resulting in many European workers leaving the UK marketplace.
2019
November – 5th Anniversary of Heartfelt Care with over 60,000 hours of support provided in that time.
2019
July – Top 20 care provider’ award from Homecare.co.uk.
2018
April – The team expands further to 18 care staff, typically supporting 30 clients each day.
2017
February – The available provision grows to 12 staff, with Chris Bourke joining the team to help structure further expansion.
2016
October – New branding is launched to reinforce and express the values of Heartfelt Care.
2016
March – Dominic Cole joins Heartfelt Care® to help grow the provision. Two more carers join to make a total of six staff.
2015
September – First member of staff joins with another joining in February.
2015
June – Care Quality Commission (CQC) registration approved.
2014
November – Marie Ward, after over 20 years Care work experience and highly qualified, decides to start her own provision of domiciliary care. To capture the values she wants the organisation to have, Marie decides to call the organisation ‘Heartfelt Care’. A woman of many talents, she designs a logo that clearly reflect her values and ethics.